Refund Policy

1. General Policy

All sales of C&D Aminos products are final unless the order qualifies under one of the specific exceptions described in this policy. Because our products are research-grade compounds with strict handling, storage, and chain-of-custody requirements, we cannot accept returns of opened, used, or otherwise compromised products under any circumstances.

We do not accept returns or issue refunds based on change of mind, ordering error, or dissatisfaction with results, as our products are not intended or represented to produce any particular outcome.

2. Eligible Refund Circumstances

A refund or replacement may be issued in the following circumstances only:

• Damaged in transit: The product arrives visibly damaged due to carrier mishandling, reported within 2 business days of delivery with photographic evidence of the damage and original packaging.
• Wrong item shipped: You received a product materially different from what was ordered, reported within 2 business days of delivery.
• Lost in transit: The carrier confirms the package is lost and has not been delivered. Claims must be submitted within 30 days of the estimated delivery date.
• Order cancellation before shipment: You request cancellation before the order has been fulfilled and shipped. Once an order has shipped, it cannot be cancelled.

3. Non-Eligible Circumstances

Refunds or returns will not be issued for:

• Opened or used products;
• Products returned without prior written authorization from C&D Aminos;
• Products that have been stored, handled, or transported outside of recommended conditions;
• Orders delayed by the carrier, customs, or circumstances beyond our control;
• Orders refused by customs or seized by regulatory authorities (see Shipping Policy);
• Dissatisfaction with research outcomes or analytical results;
• Ordering errors made by the customer (incorrect item, quantity, or address);
• Purchases made in violation of these Terms, including by ineligible buyers.

4. How to Request a Refund

1. Contact us at support@cdaminos.com within the applicable time window, including your order number, a description of the issue, and any supporting photographs.
2. Our team will review your request and respond within 3–5 business days with a determination. We may request additional information or evidence.
3. If approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions. Products returned without an RMA number will not be accepted and will be returned to the sender.
4. Upon receipt and inspection of an authorized return, we will process your refund or replacement within 7–10 business days.

5. Refund Method & Timing

Approved refunds will be credited to the original transaction method used at the time of purchase. Processing times after approval are typically:

• Credit/debit cards: 5–10 business days, depending on your financial institution.
• Other electronic methods: 3–7 business days.

We are not responsible for delays attributable to your financial institution or transaction processor. Original shipping costs are non-refundable unless the return is due to our error.

6. Return Shipping

Where a return is authorized, customers are responsible for the cost of return shipping unless the return is due to our error (wrong item shipped or confirmed defect). We strongly recommend using a tracked, insured shipping service for all returns. C&D Aminos is not responsible for returned items lost or damaged in transit.

7. Restocking Fee

Authorized returns of undamaged, sealed, unopened products may be subject to a restocking fee of up to 15% of the product value, at our discretion. This fee covers handling, re-inspection, and regulatory documentation associated with the return of research-grade compounds.

8. Partial Refunds

In cases where only a portion of an order is affected (e.g., one item in a multi-item shipment is damaged), we will issue a refund or replacement for the affected item(s) only.

9. Contact

For all refund and return inquiries, please contact us at:

C&D Aminos
Email: support@cdaminos.com